Manual enters all reservations, including third parties reservations from various channels. This job position has to answer customers' queries over phone, emails and help customer book one-way, return, and connecting flights to desired destinations. Correct errors in ticket purchases and account information. Apply to Passenger Service Agent, Travel Agent, Reservation Agent and more! All rights reserved. Job Description: Travel Agent assesses the individual traveling needs and recommends different travel offers. Maintain knowledge of current resort events, activities, and hours of operation as well as dining options currently available. Ensure all clients' info is accurate and updated. Work directly with the sales team to input communiqués and other projects. View All Agent Resumes Determines room rates based on the selling tactics of the hotel. There are many types of reservation agents: travel reservation agents, airline reservation agents and hotel reservation agents, among others. Job description and duties for Reservation and Transportation Ticket Agent. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Submit reservation requests received via telephone and email into Aleph Reservation system. © 2020 Job Hero Limited. Summary: Proactive Airline Reservation Agent and customer service professional offering 15+ years experience in sales and custom... Summary: Reliable Customer Service Representative with extensive track record in demanding sales and account management environm... Related: Customer Service,Customer Service Representative. Promptly answered reservation inquiries via telephone, fax, voicemail and/or email in a friendly and professional manner, Analyzed data to determine availability and rates, Entered reservations into the property management system both completely and accurately, Utilized proper selling techniques and strategies to maximize budgeted room occupancy and ancillary revenue goals, Produced and sent letters of confirmation and other well-written correspondence, Obtained and transmitted accurate information for each reservation, Gave detailed information as needed to callers regarding rates, packages and all aspects of the resort, Sold, made and processed gift certificates. Scroll down to take a look at our Corporate Travel Agent resume example for tips and tricks to revolutionize your resume. They also deal with planning schedules for customers and helping them reach their destination via the best route and at the lowest cost. Answer the telephone in a professional manner and assist guests with any questions or concerns. Reservation Sales Agent Job Description Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins. Convincing customers to take cruise, by giving them many options of choosing and helping with decisions making. Mentioned is the way you can write Airline Reservation and Ticketing Agent CV Template for your CV or Resume for your CV or Resume. Answer telephone inquiries to book reservations on multiple airlines. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. Here, is a resume template for travel agents and for related positions as follows: Corporate Travel Agent, Intern Travel Agent, Travel Counselor and Reservations Agent. Airline Ticket Agent Resume Examples. Answer incoming calls within 3 rings with appropriate greeting and assist with reservations, confirmations, room need requests, and questions. Input accurate travel information for each ticket. Utilize the computer system in running daily reports and in blocking special requests. Rest assured that employers feel perfectly comfortable asking for references and assume they are available if they need them. Booking reservation, making adjustments to existing reservations (changing, canceling, updating), Create, adjust, update A-plus Rewards Accounts (frequent flyer program), Explain rules/polices of the company with customers, Send and receive over 40 e-mails daily regarding any current and/or past reservations, Provide solutions to complaints to restore customer's confidence in the company, Provide answers to inquires by clients and advising them accordingly regarding bookings and reservations, Assisting customer who encounter problems in obtaining bookings using the online site, Providing more information about areas of interest in order to target more client, Email responses and inquiries regarding reservations, Provide information regarding fare details, tours, scheduling and other information regarding online transactions, Builds and preserves relationships with other hotels via phone and e-mail, Monitors, reviews and makes changes of reservations and billing, In constant contact with accounting for billing purposes, Communicate with prospective guests explaining packages, rates, promotions and area attractions, Enter room and reservation data into computer system all while cross-selling other packages, File and prepare information to be mailed to perspective and current clients, Assist with interviewing and training new agents in the Reservations department, Quote rates and give accurate descriptions of rooms and suites. 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